Terms & Conditions

About Us

This web site is owned and operated Green Valley Poultry Supplies who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Green Valley Poultry Supplies
Unit 3 Cwm Business Center Ebbw Vale Gwent NP23 7TB UK
Email: helpdesk [at] chicken-house [dot] co [dot] uk

Company number: 9097734

Green Valley Poultry Supplies is a trading name of BTW Trading Limited

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept:
Most Credit and debits
If you prefer not to enter your card details on line you can contact us after placing you order with your card details or send us a cheque.

All transactions are processed in £ GBP. If you are shopping from outside the UK place your order and your card provider will convert the transaction to your own currency.

We accept Visa ,MasterCard, AMEX, Switch/Maestro. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. With the excepting of any made to order or special order item 'it does not indicate that a contract exists between us. For specific details relating to made to order items please see the section below. We will indicate acceptance of your order, and hence a contract between us, when we confirm despatch of your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If you do not receive an order confirmation email shortly after placing an online order please contact us as there may be an error in the information you have supplied.

If you place your order online the payment is taken when the items are despatched unless it is for made to order or special order items.

If you place on order via phone the payment will be taken at the time of ordering.

Ordering Poultry Housing

All Poultry Housing (including run panels) are made to order. The website will give you an approximate indication of the delivery time although this is not a guaranteed delivery time and can vary. We work on a first come, first served basis for large houses and runs, and custom builds. Orders for run panels will normally be manufactured when a similar spec panel is being manufactured for a large house or run. Small chicken houses are built in batches of similar designs.

Payments Terms for Chicken Houses :

All housing orders under £600 : payment in full to confirm order.

All housing ordered using our express service : Payment in full to confirm order.

Walk In Runs / Walk in Coop and Run : payment in stages as shown below. If you order online and authorise the full amount with your payment card we will only take the initial deposit. You can also order online and use the payment option to send card details separately or place the order by phone in which case we will contact you for payment. You can also pay by bank transfer or cheque.

Walk in Run / Walk in coop and run DIY assembly : 50% deposit to secure your place in the workshop followed by the balance in full when work starts on your order.

Walk in Run / Walk in coop and run with on site assembly : 30% deposit to secure your place in the workshop followed by 30% when work starts on your order. Balance is due on or before final handover.

We will send you a payment request for the deposit and any interim payments. Any delay in payment will cause work on your order to pause until payment is made.

Cancellation of Housing orders

With the exception of orders placed using our express build service you have a 21 day cooling off period in which you may cancel your order and receive a full refund. After 14 days it is not possible for you to cancel your order.

Shipping And Handling

We try to keep our shipping as low as possible and aim to charge you the actual shipping cost + packaging + a small handling fee. Our shipping starts at £2+VAT and most orders up to 20 kg should cost £6.80 + VAT. If the shipping cost appear high when you reach the checkout please notify us so we can verify before processing your order.

We ship World Wide but there are limitations. Within Europe we can ship any product but the rest of the world required shipping by air and customs clearance. We will not send any liquid, spray or feed based product as they are likly to be refused by either the carrier or customs.

You can collect from us but we have no "shop" facility so it is easier for us if you place your online and us the "customer collect" option in the shipping country menu. There may still be a handling charge for some large housing orders.

Delivery Schedule

We can ship most items worldwide with the exception of housing and some liquid and feed products. Details of any restrictions etc. can be found with the item description.

Our delivery charges are based on the weight of the order and the delivery location. If you would like to see a total as you add items please please complete your address details after adding the first item. Our delivery charges start from £2.20 up to £8.08 for a 25kg parcel delivery to a UK mainland address on our non urgent service.

All items show the approximate lead time before despatch on the webpage that you ordered from. Most items are available from stock but we still allow you to preorder items with extended delivery times. Items are only marked as out of stock when there is no delivery currently due to arrive.

Poultry housing is built to order and an approximate delivery time will be stated on the page.

Some large or expensive items are dispatched direct from the manufacturer to avoid unnecessary carriage charges and keep our prices as low as possible. We'll advise you of the delivery schedule as soon as possible.

We'll send a despatch confirmation email when your order is despatched.

To calculate the total estimated delivery time from time of ordering, add the despatch time shown in the description of each product to the carrier times shown below.

For UK deliveries to England, Wales and Lowland Scotland we offer 2 delivery options:

UK "Standard" which uses Royalmail 24 or equivilent carrier service and is normally packed the same day if received before 12pm unless items are out of stock.
UK Non Urgent which uses Royalmail 48 Day or 2-3 day carrier and is normally packed within 72 hours

Orders containing out of stock items will be despatched "ASAP" as soon as stock arrives, ahead of non urgent orders. We do not offer a guarenteed delivery time.

For items sent to Highland, islands and Off shore UK addresses we offer

Economy which use Royalmail 48 Packet or 48 hour carrier
Standard which uses Royalmail 24 Packet or Interlink 2-3 day service

Either Airmail - 2-4 days or carrier 2-3 days

Rest of the world
Airmail 5-15 days

Delivery charges are calculated according to weight when you enter your location in the checkout process. For non EU countries VAT will also be removed at this time. Items added to your cart can be removed at any time up to the point where you confirm your payment details.

Please remember that you have a duty to care for your animals and ordering products online may not always be the quickest method of buying.
If your order is very urgent please place it by phone so we can ensure it is processed as quick as possible.!!

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

2 weeks after receiving your order we will invite you to leave feedback on the products and our service.
All feedback is reviewed before it is included on the website.
A limited amount of feedback will be included on the main product page and a complete collection of reviews will be accesible from that same page.
We will may not include feedback that we feel is incorrect such as problems arising from installation faults or delivery delays which are beyond oour control.
We will not include feedback we consider negative if it is left anonomously. If you wish to leave anything other than a positive review include the email address you used to place the order so we may verify that you are a genuine customer.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our processors computer. They are not held in clear text on any web site.


All items are supplied with a 1 year guarentee against faults due to material or manufacture.

This excludes:
A consumable product.
Light Bulbs
Any damaged cause by water/heat/weather or incorrect use

The guarantee is limited to the repairing or replace of the items purchase and the buyer will not pursue any claim for loses or damages resulting from the failure of the said item.

VSBb/VSBbi & accesories Warranty:
All units come with a 4 year warranty for EU purchases and 1 year for other areas. This covers all mechanical and electrical parts but not the cord. AXT electronic are our nominated warrenty agents. In the case of a fault developing within this period it is helpful if you can supply us a set of photos of the inside of the unit and it's general installation as a number of "faults" may be installation problems which can easily be rectified. If we are satisfied that there is possibly a fault with the unit(s) the warrenty agent will arrange for exchange parts to be sent. You may return the unit to us (the retailer), we will then return the unit to the manufacturer for repair. Returning faulty units directly to us will significantley delay their repair and return.

We are happy to provide installation advice but due to the complexity of the unit we are unable to carry out any repairs.

Damaged / missing in transit. Please notify us within 2 days of any items that are missing or broken in transit. As the majority of our products are designed for argicultral we don't accept ciaims for minor cosmetic damge such as scratches or dents unless they affect the safe operation of the equipment or make the item otherwise unusable.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on (International +44 ) or fax us on or write to us at Unit 3 Cwm Business Center Ebbw Vale Gwent NP23 7TB UK

Privacy Policy

Green Valley Poultry Supplies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. To monitor visits sent from our affiliates.
d. Only disclose information to third-parties for goods delivery purposes.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Cookies In Use on This Site

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you'd expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

Our own cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Remembering your search settings
  • Remembering if you have accepted our terms and conditions
  • Allowing you to add comments to our site

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

    Affiliate Cookies

    We have a number of partners who promote our service on a success-only basis (i.e. instead of paying for advertising, we pay them commissions on sales). Cookies are required to allow us to reward these partners and these cookies are usually provided by specialist companies (known as affiliate networks). Neither us, the networks, or the partner advertising or recommending our services are able to identify you personally. We ask you to support us by allowing these cookies which ultimately help us to offer you the service we do at the price we do. Our affiliate cookies are provided by:

      Turning Cookies Off

      You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites

      It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

      The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.

      Returns Policy

      Your rights to return goods are protected under the EU Distance Selling Directive.
      Items made to order, non stock items source at your request and consumable products such as feed and light bulbs are exempt from this.
      Our chicken housing is all made to order.

      You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Your refund will be paid within 30 days. The customer is responible for the return carriage charges. If you would like us to arrange the return carriage this will be charged at the current Parcelforce rate as found on their website. This cost will be deducted from the refund. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Goods that are faulty will be replaced or repaired or refunded at our descrection

      Between 7 and 30 day we may, at our descretion, accept returns. Refunds will be for the goods only less a £5 admin charge to cover card processing fees restocking etc.. This also applies to orders returned to us as "not collect" where the delivery agent has attempted delivery.

      Any goods returned should be in saleable condition.

      These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

      None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.