Refund Policy/ Cancellation of order.
If you are not happy with any item then you may return it within 7 days for a refund. Please ensure it is unused and packed in the original or similar manner. We recommend using a recorded service. Proof of posting is not proof of delivery. We will not refund any postage costs.
This does not apply to our range of houses as they are normally custom built and cannot normally be accepted for return. We are willing to accept cancellation up to the point where the house is painted in the finished colour. We require confirmation of cancellation in writing or by email.
This does not affect you statutory rights.
Most of our range of poultry accessories are available for immediate dispatch. Where items are out of stock you will be advised of an expected delivery date if the delay is likely to be longer than 2 weeks.We aim to have all items delivered within 28 day or we will issue a refund. All items require a signature upon delivery.
Our range of houses are generally built to order although some of the more common parts we keep in stock. You'll be advised of the current waiting time when you place your order. The Tilehurst and budget Ranges, the 4x4 ark and the large house and run are delivered by carrier on a week day. Saturday deliveries are possible at extra cost. Please ensure you have access for a large delivery lorry. If our carriers cannot access your property you may need to arrange an alternative delivery address or collect from the local depot.
Should you require a "large house & Run" or a "large Run" to be assembled on site this may delay delivery until we are visiting your area. We will do our best to find a time that's convenient for you.
Wells poultry housing is owned and run by